Returns & Exchanges

We guarantee all items of the highest quality sold at www.bmw-studio.com. We want you to be pleased with your purchase. If for any reason you are not satisfied, you may exchange, replace or credit your purchase when it is presented in saleable conditions.

Free returns are available for full priced items. For sale items, www.bmw-studio.com charges customers a return fee of RMB20，and will be deducted from your refund when you use our courier service.

Purchases must be returned within 7 days of receiving your order and with the original Return/Exchange Form. Returns or exchanges should be requested by contacting our Customer Care within 7 days of receiving your order. You may book your collection with our courier. Items returned must be in their unused, original condition with all BMW product tags attached and any related accessories or instruction booklets included. Please email customercare@bmw-studio.com or phone +86 400.098.1961 to contact us if any of your purchases have been delivered without BMW tags. Incomplete, damaged, worn, soiled or altered returns, or anything we at www.bmw-studio.com reasonably believe has been used, will not be accepted and therefore sent back to the customer.

• Request your return or exchange by contacting Customer Care through phone call. Please quote your order number on your Return/Exchange Form.
• Complete the Returns/Exchange Form and provide the reason why you want send your item back. If the item is faulty, please provide details why. Enclose the completed Return/Exchange Form with your shipment.Please note that goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty.
• You may schedule a collection with EMS or SF-Express for your return/exchange. Once we receive your return, we will examine your merchandise to see if it meets the conditions of our Return and Exchange Policy.
• You will be notified by email once your return/exchange has been received and processed.

Due to the nature of our business, items purchased on www.bmw-studio.com may not be returned/exchanged to BMW retail stores. Please send your returns to the following address:

Attn: www.bmw-studio.com Customer Care
CPAX LTD.
698 Qiaoying Road, Jimei District,
Fujian, Xiamen
Postal Code: 361021
China PRC

When your item(s) has been approved for refund by our Customer Care advisor, www.bmw-studio.com will refund the original form of payment or provide you with an electronic store credit.
Please note: card refunds can take up to 3-15 working days to show on your statement due to the processing time between card issuers